Table of contents Executive Summary.........................1 Customers Expect an Effortless Experience.......................2 Agents Lack the Tools to Deliver an Effortless Experience................3 The Solution: An Omnichannel Desktop...................................................3 The Many Challenges of Managing a Contact Center.........5 Business Benefits of an Omnichannel Desktop.....................6 In Summary..........................................7 图例
一个全渠道桌面提供了直观的用户界面，座席省去了应用程序之间切换 
查看客户的历史之旅 
